Account access and security

If you get an error in the platform, try these steps first and contact us with details so we can help faster.

Password rules: at least 10 characters, with uppercase, lowercase, number, and symbol. It can't match your email or last 5 passwords.

If you changed the email on your social login, sign in with that provider and update the email in your profile, or contact support if you no longer have access.

Enable two-factor authentication (2FA) to protect your account. Follow these steps to set it up and save your backup codes.

Your account is disabled when emails bounce. You'll receive a reactivation email within 24 hours or you can chat with our team for help.

To change your login provider, sign in with the new one using the same email and consolidate your accounts.